Company Policy
General overview of our operational guidelines.
Welcome to Dextaprize. Our company is dedicated to providing premium mobile phones and tech accessories to our customers across Nigeria. We pride ourselves on offering authentic products, reliable customer service, and a secure shopping environment.
By accessing our website and utilising our services, you agree to adhere to the policies and guidelines outlined on this page. We reserve the right to update or modify these policies at any time without prior notice. It is the responsibility of the user to review this page periodically for changes.
Dextaprize is a brand operated by DEX HUB ENTERPRISE.
Terms of Service
These terms govern your use of our website and services.
1. General Conditions
- We reserve the right to refuse service to anyone for any reason at any time.
- You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us.
- Prices for our products are subject to change without notice.
2. Products and Services
- Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
- We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
3. User Accounts
- If you create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer.
- You agree to accept responsibility for all activities that occur under your account or password.
Payment Policy
Information about transactions and secure checkouts.
We offer secure and flexible payment options to ensure a smooth checkout process.
- Accepted Methods: We accept major debit/credit cards (Visa, MasterCard, Verve), Bank Transfers, and mobile money payments through our secure gateway partners.
- Currency: All transactions are processed in Nigerian Naira (NGN).
- Security: Your payment details are encrypted and securely processed. We do not store your full credit card information on our servers.
- Order Confirmation: An order confirmation email will be sent upon successful payment. Orders will not be processed until payment is confirmed.
Shipping & Delivery
Details about logistics and order fulfillment.
We strive to deliver your orders quickly and efficiently anywhere in Nigeria.
- Processing Time: Orders are typically processed within 24-48 hours after payment confirmation.
- Delivery Timeframes: Standard delivery takes 7-14 business days depending on your location. Deliveries outside major cities may take longer.
- Tracking: You will receive a tracking reference once your order has been shipped. You can track your order live from your Account Dashboard.
- Failed Deliveries: If a delivery attempt fails due to incorrect address information provided by the customer, additional shipping charges may apply for re-delivery.
Returns & Refunds
Learn about our exchange and money-back guarantee.
Your satisfaction is our priority. If you are not completely satisfied with your purchase, you may be eligible for a return or exchange.
- Eligibility: Items must be returned within 7 days of delivery. The product must be unused, in the same condition that you received it, and in its original packaging.
- Non-Returnable Items: Perishable goods, downloadable software, and certain health/personal care items cannot be returned.
- Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment within 5-7 business days.
- Defective Items: If you receive a defective or damaged item, please contact our support team immediately for a replacement or full refund.
Privacy Policy
How we handle and protect your personal data.
We respect your privacy and are committed to protecting your personal data.
- Information Collection: We collect personal information such as your name, email, phone number, and shipping address when you register or place an order.
- Use of Information: Your data is used exclusively to process orders, improve our website experience, and communicate with you regarding your purchases or promotional offers (if subscribed).
- Data Protection: We implement a variety of security measures to maintain the safety of your personal information. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except to trusted third parties who assist us in operating our website or servicing you.
- Cookies: We use cookies to remember and process the items in your shopping cart and understand and save your preferences for future visits.